Refund policy

At UpscaleMerch.in, we strive to ensure your satisfaction with every purchase. Please read our return policy carefully to understand your options.

1. Returns and Exchanges:

• We accept returns and exchanges for items with manufacturing defects or if the product received is significantly different from what was ordered.
• To be eligible for a return or exchange, please contact our customer support team within 15 days of receiving your order.

2. Process for Returns and Exchanges:

• Please email [support@upscalemerch.in] with your order number, a description of the issue, and supporting photographs.
• Our customer support team will guide you through the return or exchange process and provide you with a return authorization.

3. Conditions for Returns and Exchanges:

• Items must be unused, unwashed, and in their original packaging.
• Returns and exchanges are subject to inspection and approval by our quality control team.

4. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment.

5. Non-Returnable Items:

• Personalized or customized items are not eligible for return unless they have a manufacturing defect.

6. Shipping Costs:

• Shipping costs for returns or exchanges are the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.

7. Cancellations:

• Orders can be canceled within 24 hours of purchase. After this period, the order may have already entered production and cannot be canceled.

8. Contact Us:

• If you have any questions or concerns regarding your order, please contact our customer support team at support@upscalemerch.in

Please note that this return policy is subject to change, and it is advisable to review the policy before making a purchase. Thank you for choosing UpscaleMerch.in.